Question 1

I currently get my prescriptions posted out by Alternaleaf/uMeds, can I pick up my medication at your pharmacy?

Accepted Answer

For Alternaleaf/uMeds patients
If you currently have your prescriptions mailed out by Alternaleaf and would prefer to pick-up your medication in-store at our pharmacy to save on shipping fees please follow these steps:

Reach out to Alternaleaf by email/phone to have your prescriptions forwarded to our pharmacy. You can provide them with our contact details, which are available here.

Contact our team and request for your medications to be dispensed ready for in-store pickup.

Question 2

How do I send Stanmore Station Pharmacy my prescriptions?

Accepted Answer

You can send your prescriptions to our team using the following methods:
- You can upload your prescriptions using this: Prescription upload form
- SMS via the chat box in the bottom right corner

Question 3

How do I refill my prescription?

Accepted Answer

Please send us a message via the chat box located at the bottom right of the screen. Provide the details of the prescriptions you would like to have refilled, and we will respond promptly via either message or phone call.

Question 4

If you don't have a product in stock how long will it take to order it in ?

Accepted Answer

Most products can be ordered for next day delivery before 2PM. Please contact our team using the chat box in the bottom right or using this form to confirm specific product delivery times.

Question 5

How much does my prescription cost?

Accepted Answer

We do not charge above the supplier's recommended retail price. Additionally, we will always provide you with a quote before payment to ensure complete transparency in our pricing.

Question 6

Do you have a cut-off time for same-day processing?

Accepted Answer

Orders placed before 2pm will be processed the same day

Question 7

Do I need to be home for my delivery?

Accepted Answer

Due to the nature of your medication, our delivery partners cannot leave your parcel unattended.

For StarTrack delivery, a signature is required on delivery. If no one is available to sign, the parcel will be taken to the nearest Australia Post Office for collection at your convenience.

Question 8

How do I get access to Catalyst ?

Accepted Answer

Please reach out to our team using this form to get access to Catalyst

Stanmore Station Pharmacy

Frequently asked questions