Question 1

I currently get my prescriptions posted out by Alternaleaf/uMeds, can I pick up my medication at your pharmacy?

Accepted Answer

For Alternaleaf/uMeds patients
If you currently have your prescriptions mailed out by Alternaleaf and would prefer to pick-up your medication in-store at our pharmacy to save on shipping fees please follow these steps:

Reach out to Alternaleaf by email/phone to have your prescriptions forwarded to our pharmacy. You can provide them with our contact details, which are available here.

Contact our team and request for your medications to be dispensed ready for in-store pickup.

Question 2

What are your pharmacy's operating hours?

Accepted Answer

Our opening hours are:

Monday to Friday: 
8:00AM to 6:30PM

Saturday:
8:30AM to 1:00PM

Sunday/Public Holiday:
Closed

Question 3

What are ways I can contact you?

Accepted Answer

You can contact us through various means:

Email: contact@stanmorestationpharmacy.com.au
Phone: (02) 9569 4396
Fax: (02) 9475 1288
Visit us at: Stanmore Station Pharmacy, 104A Cambridge St, Stanmore NSW 2048

Additionally, you can fill out a contact form on our website for inquiries or requests.

Question 4

How do I send Stanmore Station Pharmacy my prescriptions?

Accepted Answer

You can send your prescriptions to our team using the following methods:
- You can upload your prescriptions using this: Prescription upload form
- SMS via the chat box in the bottom right corner

Question 5

Can I talk to a pharmacist over the phone or do I have to come in?

Accepted Answer

Yes, you can talk to a pharmacist over the phone.

Simply call us at (02) 9569 4396 and ask to speak with the pharmacist. They'll be happy to assist you with any questions or concerns you may have.

Question 6

How do I refill my prescription?

Accepted Answer

Please send us a message via the chat box located at the bottom right of the screen. Provide the details of the prescriptions you would like to have refilled, and we will respond promptly via either message or phone call.

Question 7

Do you do free delivery?

Accepted Answer

Yes, we offer free delivery services. We provide delivery in the area of Stanmore  and surrounding suburbs.

Question 8

If you don't have a product in stock how long will it take to order it in ?

Accepted Answer

Most products can be ordered for next day delivery before 2PM. Please contact our team using the chat box in the bottom right or using this form to confirm specific product delivery times.

Question 9

Does the pharmacy have an Instagram account?

Accepted Answer

Yes! Our Instagram handle is @stanmorestationpharmacy

Follow us for frequent updates on health-related topics and exciting news on our pharmacy.

Question 10

How much does my prescription cost?

Accepted Answer

We do not charge above the supplier's recommended retail price. Additionally, we will always provide you with a quote before payment to ensure complete transparency in our pricing.

Question 11

How does our delivery service work?

Accepted Answer

We offer various delivery options to suit your needs, all with tracking numbers for your convenience. Our standard delivery nationwide is via registered StarTrack Premium Express, priced at $15 per order, with free shipping for orders over $200. Express Post typically aims for next-business-day delivery, though times may vary based on your location. Please ensure someone is home to accept the delivery.

Question 12

Can I order in medicine or items that aren't typically kept in store?

Accepted Answer

Yes, you can request items that are not typically kept in stock at our pharmacy's front-of-shop section.

We'll check with our suppliers to confirm if the items are available and will notify you beforehand.

Please note that we have ordering cut off times, thus, you can request your order before 10:00AM on weekdays and pick them up the same day at 3PM. If you order on a Saturday it will arrive on Monday.

Question 13

Do you have a cut-off time for same-day processing?

Accepted Answer

Orders placed before 2pm will be processed the same day

Question 14

Do you accept AMEX?

Accepted Answer

Yes, we accept American Express (AMEX) at our pharmacy with no surcharge.

Question 15

What are our public holiday hours?

Accepted Answer

We are closed on all public holidays, including Easter, Christmas, King's Birthday, Labour Day, Anzac Day, and Australia Day.

Question 16

Do I need to be home for my delivery?

Accepted Answer

Due to the nature of your medication, our delivery partners cannot leave your parcel unattended.

For StarTrack delivery, a signature is required on delivery. If no one is available to sign, the parcel will be taken to the nearest Australia Post Office for collection at your convenience.

Question 17

How do I get access to Catalyst ?

Accepted Answer

Please reach out to our team using this form to get access to Catalyst

Question 18

If I want an over-the-counter medication, what is the process?

Accepted Answer

To obtain an over-the-counter medication, you'll need to come into the pharmacy. Our pharmacists will consult with you to determine the most suitable over-the-counter medication to address your specific needs.

Caring for your health is our priority, and our knowledgeable pharmacists are here to provide personalised recommendations to ensure you find the right over-the-counter medication for your needs.

Question 19

What other health services do we offer?

Accepted Answer

In addition to prescription dispensing, we offer Medication Packing, Reminders, Delivery, Medication Reviews, Absence From Work Certificates, Blood Pressure Checks, Needle & Syringe Disposal, Return of Unwanted Medications, and a variety of Vaccinations. More information on these services is available on our website.

Question 20

Do I have to book in for a vaccination?

Accepted Answer

No, appointments are not mandatory for vaccinations at our pharmacy.

We welcome walk-ins, making it convenient for you to receive your vaccination without prior booking. There's no need to schedule online; simply visit our pharmacy during vaccination operating hours.

Upon arrival, you'll be required to fill out a brief paper form before receiving your vaccination.

While appointments are not mandatory for vaccinations at our pharmacy, we recommend booking in advance to ensure availability. It's important to note that booking ahead can guarantee availability, as walk-in appointments may be subject to availability based on demand.

Question 21

Do you offer walk-in vaccinations?

Accepted Answer

Walk-ins currently available:
Monday - Friday: 9am - 6pm 
Saturday: 9am - 12:30pm

Question 22

Which vaccinations do we offer?

Accepted Answer

We offer a wide range of vaccinations including COVID-19, Flu, Shingles, Whooping Cough, DTPa + Polio, Hepatitis A, Hepatitis B, Typhoid, Japanese Encephalitis, Meningococcal disease, Chicken Pox (Varicella), Measles, Mumps & Rubella (MMR), Polio, and HPV.

Question 23

What will happen when I arrive at the pharmacy for a vaccination?

Accepted Answer

As with all vaccination providers, the pharmacist is required to make a final assessment of your eligibility to receive any vaccination on the day of your appointment.

This will include completing the pre-screening process and gaining your consent to complete the vaccination service. In addition, as at other vaccination clinics, the pharmacist will request that you remain in the pharmacy for 15 minutes to monitor you for side effects from the vaccination. Finally, the pharmacist will upload the details of your vaccination to the Australian Immunisation Register.

Question 24

What should I do if I miss my appointment?

Accepted Answer

If you miss your scheduled appointment for any reason, please reach out to us!

If you contact us within 24 hours of the missed appointment, our staff can try to reschedule your appointment over the phone, depending on availability.

Please contact us to cancel or reschedule either by emailing us at contact@stanmorestationpharmacy.com.au or call us at (02) 9569 4396.

Question 25

How much does the COVID-19 vaccine cost?

Accepted Answer

COVID-19 vaccine doses are free for everyone in Australia.

Question 26

What is the cost of the flu vaccination?

Accepted Answer

The flu vaccination costs $25 for general patients. It is free if you are eligible under the National Immunisation Program, which includes all Aboriginal and Torres Strait Islander people aged 6 months and over, individuals with certain medical conditions, pregnant women at any stage of pregnancy, and people aged 65 years and over. For a full list of eligibility, visit our website.

Question 27

How much are your other vaccines?

Accepted Answer

The prices of our other vaccines are:Shingles (Shingrix): $300Whooping Cough (Boostrix): $65Typhoid (Typhim): $85Chicken Pox/Varicella (Varivax): $85Hepatitis A (Avaxim/Havrix): $85Hepatitis B (Engerix-B Adult): $50Japanese encephalitis (Imojev) | Single Dose: $275Meningococcal disease (Nimenrix): $85Meningococcal B (Bexsero): $155Measles, Mump & Rubella (Priorix): $50Human Papillomavirus/HPV (Gardasil 9): $250

Question 28

Who is eligible for a COVID-19 booster vaccination?

Accepted Answer

Eligibility for a COVID-19 booster vaccination are:

75 years and older: Recommended every 6 months.

65 - 74 years: Recommended at least every 12 months, but can receive every six months. Talk to your healthcare provider about the risks and benefits.

18 - 64 years:

With severe immunocompromise: Recommended at least every 12 months, but can receive every six months. Talk to your healthcare provider about the risks and benefits. 
Without severe immunocompromise: Can receive every 12 months.

5 - 17 years

With severe immunocompromise: Can receive every 12 months.
Without severe immunocompromise: Not recommended.

Question 29

What are the eligibility requirements of NIP-funded Flu vaccinations?

Accepted Answer

The seasonal influenza vaccine is funded under the National Immunisation Program (NIP) for the following groups at higher risk of complications from influenza:

People aged 65 years and over
All Aboriginal and Torres Strait Islander people aged 6 months and over
Children aged 6 months to less than 5 years
Individuals aged 5 years and over with medical risk conditions, including:

Cardiac disease
Chronic respiratory conditions
Chronic neurological conditions
Immunocompromising conditions
Diabetes and other metabolic disorders
Chronic renal failure
Haemoglobinopathies
Children aged 6 months to 10 years on long-term aspirin therapy
Pregnant women

Question 30

If I get more than 1 vaccination in the same arm, will it be more painful or sore afterwards?

Accepted Answer

Generally, receiving multiple vaccinations in the same arm shouldn't necessarily make it more painful or sore compared to receiving just one. However, individual pain tolerance and sensitivity can vary, so some people might experience more discomfort regardless.

It's always a good idea to communicate any concerns or discomfort with the pharmacist before or during the vaccination process. They can offer advice and support to help manage any discomfort you may experience.

Question 31

Do I need to bring anything to my appointment?

Accepted Answer

If you did not enter your Medicare card details during the booking process or if you are a walk-in appointment, please ensure to bring your Medicare card with you.

Question 32

What age do you have to be to get the flu vaccination?

Accepted Answer

Pharmacists are able to vaccinate from those who are 5 years old and above.

Children below the age of 5 will need to see their GP for a flu vaccination.

Question 33

Who performs the vaccinations?

Accepted Answer

Vaccinations are carried out by qualified pharmacists.

Question 34

Can I choose to keep my prescriptions on file at your pharmacy for future refills?

Accepted Answer

Yes, you can choose to keep your prescriptions on file at our pharmacy for future refills (for both paper and eScripts!).

Rest assured, we safely store all prescription information in our secure database to ensure your privacy and confidentiality.

Question 35

Can I call ahead to have my prescription prepared before I arrive at the pharmacy?

Accepted Answer

Yes, you can call ahead to have your prescription prepared before your arrival at the pharmacy.

However, please note that we will need the physical paper prescription or the most recent eScript to fulfil your request accurately. Once you provide the prescription, we will ensure your medication is ready for pickup at your convenience.

Question 36

Can you deliver prescription medications?

Accepted Answer

Yes, we can deliver prescription medications. All we require is the physical paper script or eScript. Prior to delivery, we'll organize a form of payment with you.

Please note that for security reasons, we will not leave medications at the door. You'll need to be home to receive the delivery.

Question 37

Are eScripts reliable and secure?

Accepted Answer

eScripts ensure the safety and security of your prescription information. Your prescription data is securely transmitted through the Prescription Exchange Service (PES), accessible only to authorized individuals with your permission.

Moreover, your eScript token is safeguarded by multiple layers of encryption. Only the pharmacist can access it, and we will scan it into our trusted pharmacy software approved by the Australian Digital Health Agency, ensuring a high level of security similar to that of the PES.

Your eScript token contains only essential prescription details, such as the medication, date, your initials, and potential repeats, without displaying any personal information.

Question 38

Can I request medications that are not typically kept in stock at the pharmacy?

Accepted Answer

Yes, you can request medications that are not typically kept in stock at our pharmacy. We'll check with our wholesalers to confirm if the stock is available and will notify you beforehand. Please note that we require the prescription before ordering any medications.

You can request to place orders for medications with us before 10:00AM on weekdays to have them available for pickup the same day around 3PM.

Question 39

Does the pharmacy offer SMS reminders for prescription refills?

Accepted Answer

Yes, if requested, we can remind patients via SMS for prescription refills.

Frequently asked questions